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Evidence Guide: LMFSF3011B - Advise customers on interior decoration

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LMFSF3011B - Advise customers on interior decoration

What evidence can you provide to prove your understanding of each of the following citeria?

Identify work requirements

  1. Job requirements are identified from customer's initial instructions or enquiries and work instructions
  2. Potential site problems or site specific requirements are identified
  3. Work sequence is planned, including quality checkpoints
Job requirements are identified from customer's initial instructions or enquiries and work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential site problems or site specific requirements are identified

Completed
Date:

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Work sequence is planned, including quality checkpoints

Completed
Date:

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Prepare for work

  1. A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions
  2. Sample materials, products and visual aids are collected
  3. An appointment is arranged with the customer and an appropriate time plan is agreed
A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions

Completed
Date:

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Sample materials, products and visual aids are collected

Completed
Date:

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An appointment is arranged with the customer and an appropriate time plan is agreed

Completed
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Confirm customer requirements

  1. Questioning and active listening techniques are used to clarify customer needs
  2. Customer requirements are identified professionally, courteously, with tact and without presumptions
  3. Customer requirements are fed back accurately in language that can be understood by the customer and enterprise staff
  4. Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures
Questioning and active listening techniques are used to clarify customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer requirements are identified professionally, courteously, with tact and without presumptions

Completed
Date:

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Customer requirements are fed back accurately in language that can be understood by the customer and enterprise staff

Completed
Date:

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Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures

Completed
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Provide advice on interior decoration options

  1. Viable options for colour, fabric and design that are relevant to the customer's requirements are generated
  2. Relevant suppliers are contacted to research alternative options, if required
  3. Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding
  4. Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding
  5. Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
Viable options for colour, fabric and design that are relevant to the customer's requirements are generated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant suppliers are contacted to research alternative options, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making

Completed
Date:

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Agree selection with customer

  1. Customer preferred option, including agreed delivery timeframe, is determined
  2. Customer commitment to agreed option is gained, in accordance with workplace requirements
  3. Documentation is completed following workplace procedures, including any required specification sheets for products selected (eg colour, fabric, style, track type) and drawings
  4. Assistance with any paperwork requiring completion by customer is provided where appropriate
Customer preferred option, including agreed delivery timeframe, is determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer commitment to agreed option is gained, in accordance with workplace requirements

Completed
Date:

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Documentation is completed following workplace procedures, including any required specification sheets for products selected (eg colour, fabric, style, track type) and drawings

Completed
Date:

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Assistance with any paperwork requiring completion by customer is provided where appropriate

Completed
Date:

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Finalise process

  1. Sample products are returned to storage as required
  2. Contact is maintained with customer throughout manufacture and installation process, if required
Sample products are returned to storage as required

Completed
Date:

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Contact is maintained with customer throughout manufacture and installation process, if required

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence

Identify products and materials used in interior decoration, and any special handling requirements for those materials

Interpret work order and locate and apply relevant information

Interpret plans and work instructions

Advise customers on at least three occasions involving both fabric and colour selections

Work effectively with others

Modify activities to cater for variations in workplace contexts and environment

Resource implications

Sample fabrics and products, visual aids, tools and equipment.

Method of assessment

Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.

Assessment should be by direct observation of tasks and questioning on underpinning knowledge.

Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of assessment

Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.

Required Skills and Knowledge

Required skills

collect, organise and understand information related to work orders, and current trends and styles in interior decoration

communicate ideas and information to enable confirmation of requirements and specifications, coordination of ideas with customers, and the gaining of the customer's confidence

plan and organise activities, including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any backtracking, advisory services

work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity

use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

apply analytical techniques to many customer requirements with preferred options

use workplace technology related to locating and analysing options for the client

Required knowledge

interpretation of plans and work sheets

colour coordination and matching

fabric types and applications

current trends in soft furnishing styles

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Unit scope

This unit covers work involving providing advice to customers on colour coordination, fabric selection and styles in relation to soft furnishings

Unit context

OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment.

Tools and equipment may include:

measuring and calculating equipment

including tapes

rulers

calculators

computers

Materials may include:

product and fabric samples

and visual aids (photographs

magazines

trade brochures

sketches

Personal protective equipment

Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures

Workplace procedures relating to customer service

Product manufacturer specifications and operational procedures

Work instructions, including job sheets, plans, drawings and designs

Workplace procedures relating to reporting and communication